Privacy Policy - Octivo

Octivo's Privacy Policy

At Octivo, respect your privacy and are committed to maintaining the confidentiality and security of your personal information. This privacy policy outlines how we collect, use and safeguard information that’s provided to us and abide by the Privacy Act 1988 and the National Privacy Principles. By using our services, you consent to the practices described in this policy.
At Octivo, we value your trust and privacy. As part of our commitment to ensuring transparency and responsible data handling, we may gather certain personal identification details. This includes, but is not limited to:
• Your full name, to address and assist you personally.
• The name of the entity or organization you represent, if applicable, to ensure we tailor our services and communications appropriately.
• Your email address, which allows us to communicate with you regarding updates, offers, and other relevant information.
• Your contact phone number, providing an alternate means to reach you for more immediate or specific concerns.
• Your address, which allows us to send your order.
Please be assured that any information collected is treated with utmost confidentiality and is used to enhance your experience with Octivo.
Octivo uses your personal information for the following purposes:
• To process your orders and provide our services;
• For internal record-keeping;
• Inform and provide our products and services to you;
• Our internal market and business research
• To periodically send promotional emails about new products, special offers, or other information which we think you may find interesting.
• Respond to any enquiries or comments that you submit to us;
• Any other purpose you have consented to in our terms and conditions; and
• any use which is required or authorised by law.
In line with our commitment to transparency at Octivo, and to keep you well-informed about how we manage our online presence, we'd like to share some insights regarding our marketing practices:
• We employ strategies such as Remarketing with Google Ads, Facebook Ads and Google Analytics to optimize our online advertising campaigns.
• Our advertisements are presented across the internet, courtesy of collaborations with third-party vendors. Notable partners include Google, Facebook, and Bing, among others.
• To enhance the relevance and effectiveness of our advertising, we leverage tools provided by third-party vendors, including Google, Facebook, Klaviyo, MailChimp and other email management tools. These tools utilize a combination of first-party cookies (like the Google Analytics cookies) and third-party cookies (like the DoubleClick cookie). Their primary purpose is to fine-tune our advertisements based on an individual’s previous interactions with our website.
It's essential to note that we utilize cookies to better understand user behaviour on our website. These cookies may be stored on your browser, allowing us to identify patterns and preferences. If you prefer not to have these cookies stored, you can adjust your browser settings accordingly. Your privacy remains paramount, and our use of cookies is designed to enhance your experience without compromising on confidentiality.
Data Security
We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Access and Correction
You have the right to access the personal information we hold about you and to have any inaccuracies corrected. Please contact us if you wish to do so.
Changes to this Policy
Octivo may update this privacy policy from time to time. We advise you to review this page periodically for any changes.
Contact Us
For any questions or concerns regarding this policy or our practices, please contact us at [email protected].
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